The below is a snippet from a recent Inside Higher Ed article, “Checking on Vendors” by Lindsay McKenzie. Universities are turning to secret shoppers, not to spy on competitors, but to keep tabs on third-party vendors that run key functions like admissions. In the competitive world of college admissions, first impressions are crucial. But … Continue reading Secret Shopping in Higher Education for Vendor Management
Higher education has been forced to evolve quicker than ever before. With new technologies, availability of information and choices for students for alternative learning, colleges and universities have had to adapt quickly to stay competitive and draw the desired enrollments. Maybe the most radical change is the evolution of online universities and the increased … Continue reading Colorado State University Global Campus Drives Student Satisfaction with Mystery Shopping
The unfortunate truth is that the secret shopping industry, like many others, is susceptible to fraud. At CampusFeedback, we are committed to providing excellence in all areas of service we offer to our clients and secret shoppers. With this commitment, we want to make everyone aware that secret shopping scam companies are a real things and have … Continue reading Easily Identify Secret Shopper Scams!